Joya 44 treats the protection of your personal information as its highest priority. This Privacy Policy clearly outlines what data we collect, how it is used, and what rights you have.
joya 44-welcome. This Privacy Policy ("Policy") describes how joya 44 ("we", "us") collects, uses, stores, and protects your personal information. By using our website, mobile app, or any of our services, you agree to this Privacy Policy.
We believe your privacy is a fundamental right. That's why joya 44 was built from the ground up on a "Privacy by Design" principle — meaning we only collect the information we genuinely need to provide our services, nothing more.
This privacy policy is written in Bengali so every user in Bangladesh can easily understand it. If any part of the policy is unclear, please reach out to our support team directly.
This policy applies to joya 44's Terms & Conditions should be read alongside this document. Together, both documents form the complete agreement between you and us.
Joya 44 collects three types of information, each for a distinct purpose. We always limit collection to the minimum data necessary.
| Type of information | Purpose |
|---|---|
| Full name, email, mobile number | For account creation and communication |
| Date of birth | To verify age (18+) |
| National ID / Passport | For KYC verification and identity confirmation |
| Address Information | To fulfill legal obligations |
| Payment information (bKash/Nagad number) | For deposit and withdrawal processing |
| Support Ticket Messages | For troubleshooting and service improvement |
In certain cases, we may receive information from legitimate third parties, such as identity verification or fraud prevention service providers. This information is used solely to ensure the security of your account.
Important: We never store your bank account password, PIN, or full card number. All payment information is handled exclusively through encrypted tokens.
Joya 44 collects your data only for clear and limited purposes. We never use your information for anything unrelated to those purposes.
If you'd rather not receive marketing communications, you can opt out at any time through your account settings or by contacting our support team.
Joya 44 applies industry-leading technology and practices to protect your data. Our security framework operates across multiple layers.
All data exchanged between your browser/app and our servers is encrypted using TLS 1.3 protocol.
Sensitive data stored on our servers is protected with AES-256 encryption.
You can enable two-factor authentication on your account for an added layer of security.
An independent team of third-party experts regularly audits our systems to identify potential security vulnerabilities.
Only authorized personnel within our team can access your information, and every access is logged.
If a security breach occurs that may affect your data, we will notify you within the timeframe required by law.
As a joya 44 user, you have the following rights over your personal information. Contact our support team to exercise any of these rights.
Once we receive a rights request, we typically respond within 30 business days. For more complex cases it may take a little longer, but we'll let you know in advance.
Joya 44 retains your data only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements.
| Type of information | Retention Period |
|---|---|
| Account information (active accounts) | For the duration of account activity |
| KYC Documents | 5 years after account closure (legal obligation) |
| Financial transaction records | 7 years from the date of transaction |
| Support Conversations | 2 years after resolution |
| Log files and session data | Up to 12 months |
| Marketing preference information | 30 days after opt-out |
Once the retention period expires, your data is automatically and securely deleted or anonymized so that you can no longer be identified.
Joya 44 is an 18+ platform. We do not knowingly collect or process personal data from anyone under the age of 18. Age verification is mandatory at the time of registration.
If we discover that a minor has created an account using false information, that account will be closed immediately and all associated data will be deleted.
If you believe a minor is using the platform, please notify our support team immediately. Responsible Gaming More information on this is available on the page.
Joya 44 may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:
Continued use of the platform after a policy update will be considered acceptance of the revised policy. We recommend checking this page regularly.
To stay up to date, keep email notifications enabled in your account settings.
For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us:
We are committed to protecting your privacy. Your concerns matter to us, and we're always here to help.
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